Customer Care

Refund & Returns

Serpent & the Swan will provide you with a refund or exchange at our discretion for full priced items. please email us at to arrange return or exchange. Please note all returns must be returned to Serpent & the Swan within 10 days to be eligible for a refund. Returns after this period will not be accepted.


Serpent & the Swan collections are sold in selected boutiques throughout Australia, internationally and online. Please contact us at sales@serpentandtheswan for more info.


Australia - Free Shipping for all orders in Australia

Orders within Australia are sent via Australia Post. For all orders in Australia shipping is free. We endeavour to post all orders as soon as possible but please allow 3-5 business days from dispatch to delivery

Worldwide - $20 Flat Rate

International orders are sent via Australia Post's International service. All delicerys can be tracked online with Australia post. Please allow up to 10 business days for your parcel to arrive.




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